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Aastra Error Messages

This page details likely error messages that may appear on Aastra handsets. To view information about the handsets, please click here

Handset Required Information To Download The Latest Config
TFTP Address:
82.112.234.48
Call Server:
bbtnet.co.uk
Recommended Handset Version:
3.3.1.4347

Handset PIN:
22222

Web GUI:
Username: admin
Password: 22222

Error Messages:

Web Recovery Mode:

The handset's boot process has been interrupted and crashed. The handset can only be recovered by accessing the web interface of the phone. This can be achieved by placing a computer onto the same network as the phone and accessing the IP address on the phones display. Please note, the phone cannot move to another network as it will not change IP address. The following details should then be entered. Please note the below screenshot is for the Aastra 6731i. For Aastra 6755i or Aastra 6757i, please use the filename '55i.st' or '57i.st' respectively:

Please click the link to launch in full screen

LAN Link Down: Your Aastra handset is not able to contact your internal network

Initial Diagnostics:

  • Check the Ethernet cable is securely seated in the LAN port at the back of the handset. 
  • Check the other end of the cable to ensure it is securely seated in the patch panel and/or switch/router port
  • If the router is not supported by Inclarity, please clear the NAT translations from the router for the individual handset and reboot the handset
  • If multiple/all handsets are down, reboot the router and/or switch

Net Disconnected: Your Aastra handset is not able to contact your internal network

Initial Diagnostics:

  • Check the Ethernet cable is securely seated in the LAN port at the back of the handset. 
  • Check the other end of the cable to ensure it is securely seated in the patch panel and/or switch/router port
  • If the router is not supported by Inclarity, please clear the NAT translations from the router for the individual handset and reboot the handset
  • If multiple/all handsets are down, reboot the router and/or switch

No Service: Your Aastra handset has lost registration to the Inclarity platform

Initial Diagnostics:

  • Check the Ethernet cable is securely seated in the LAN port at the back of the handset. 
  • Check the other end of the cable to ensure it is securely seated in the patch panel and/or switch/router port
  • If the router is not supported by Inclarity, please clear the NAT translations from the router for the individual handset and reboot the handset. Also check that any firewall is disabled within the router.
  • Move the handset to a known working location (swap the handset with a colleagues working handset). Does the fault follow the handset?
  • Follow the configuration guide below to ensure the handset holds the correct configuration settings
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