Cisco Error Messages

This page details likely error messages that may appear on Cisco handsets. To view information about the handsets, please click here

Handset Required Information To Download The Latest Config
TFTP Address: This is entered into as  Provisioning rule in the GUI. Please refer to attachment 'Cisco SPA handset SIP configuration settings v1.doc' for more information on how to configure the handset.
Call Server: bbtnet.co.uk
Recommended Handset Version: 7.5.4

Handset PIN:
7777

Web GUI:
Username: admin
Password: 7777

Profile Rules:

Error Messages:

Mute Light is on and Orange light is on the primary line: Your handset is disconnected from the network

Initial Diagnostics:

Check the Ethernet cable is securely seated in the LAN port at the back of the handset. 
Check the other end of the cable to ensure it is securely seated in the patch panel and/or switch/router port

No extension appears on screen and the time and date is incorrect: Your handset has not downloaded it's configuration file

Initial Diagnostics:

Check the Ethernet cable is securely seated in the LAN port at the back of the handset. 
Check the other end of the cable to ensure it is securely seated in the patch panel and/or switch/router port.
Please refer to attachment 'Cisco SPA handset SIP configuration settings v1.doc' for more information on how to configure the handset.

Cisco SPA112 Additional Information
To find the IP address of the ATA, plug in an analogue handset into port 1 and dial ****7777#110#
(STAR, STAR, STAR, STAR, SEVEN, SEVEN, SEVEN, SEVEN, HASH, ONE, ONE, ZERO, HASH)

The IP address should then be spoken back to you through the phone's receiver.