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Call Centre Client

This page details errors that may occur with the Call Centre Client. For information on the Call Centre, please click here

Calls Not Being Presented

  • Click 'Settings'
  • Click 'Application'
  • Ensure that the tick box next to the appropriate queue is ticked
  • NB: If the number does not appear in the list, please contact Customer Services as this indicates you are not a designated Operator of the Receptionist Client
  • Click 'Back to Application' to return to the Receptionist Client Main Screen

Calls Appear in the Call Console but not the Queued Calls

  • Press the tools icon along the 'Queued Calls' header
  • Click 'Edit Queue Favorite Dialog'
  • Tick the boxes of the queues you wish to monitor (maximum 5 queues)
  • Press 'Save'

Screen is not popping
The screen will only pop if it is the only tab in the window. If a second tab is open in the same browser instance, the screen will not pop. If this is the only tab within the window, please follow the below instructions

  • Click 'Settings'
  • Ensure 'Auto pop incoming calls' is ticked
  • Press Save Workspace 

No Option to Integrate Outlook Contacts
This option is not active by default. Please contact Customer Services who will be able to add this for you.

Java
Call Centre Client requires Java to run, but will not run on the very latest versions of java. It is recommended that the optimum version of java to run is Java 7 Update 21. If you're not sure which version you have, this can be found in the Java option within your Control Panel on your computer, or in Add/Remove Programs

In the past, we have noted that running incorrect versions of java can impact the ability to view contacts within a directory. 

If you are experiencing issues with the Call Centre Client, please follow the below instructions (instructions provided for Windows 7, other Operating Systems may vary)

  • Click Start
  • Control Panel
  • Java
  • Advanced
  • Java Console - Show Console

The next time you launch the Call Centre Client, a box will open and give over 100 lines of text. Please copy this into a notepad document, save it and raise a new ticket to Customer Services with the notepad document as an attachment

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