Music on Hold

Enables group administrators to upload an audio file (.wav file containing music, advertising, etc.) onto the system to be broadcast to held parties. This service can be used in conjunction with the following services: Call Centers, Call Hold, and Call Park

There are two options to chose from.

• Standard: A selection of stock music files pre-loaded onto the SMT which can assigned.

• Customised: Customers can request Inclarity to upload their own custom Music to be played. This is a chargeable feature.

The file must be in an 8khz 8-bit mono .wav file format to work. If a larger .wav file is provided, Inclarity Customer Services can compress this. The maximum file size is 2mb.

Music on Hold can only be applied at Customer, Hunt Group (Netcentrex only) or Subscriber level.