The Inclarity UC is an integration tool designed to work in the same way as TAPI, linking your Inclarity telephony system with your CRM. Features include Application and Web based dialling. A userguide is available at the bottom of this page.
If you wish to use this in basic format without CRM integration, Inclarity UC Lite will be more than appropriate. If CRM integration is required, Inclarity UC DB would be required.
For CRM integration, please click the below link to see if your CRM is supported. In some cases, helpful videos showing how the integration works are also available