During the holiday periods, many customers will be requiring their offices to be closed. This details ways that diverts can be set:
Subscriber Numbers - Divert:
Customers can action their own individual diverts through the Follow Me section of the Phone Manager, or SMT admins can make these changes through the Call Redirection Enabled section of the SMT.
If your numbers are to be diverted at all times to voicemail or an alternate number for more than 1 week, this would be the best option
Phone Manager Settings
Follow Me Enabled: Ticked
Forward calls to the following destination: Set accordingly
Try my work extension: Unticked
Call Redirection: Ticked
Alternative Destination: Set accordingly
Try extension first: Unticked
It is now possible to manage schedules called Holiday Periods, which can exist alongside weekly out-of-hours schedules.These schedules can currently be attached to Hunt Groups, Receptionist Groups and Standard Call Centre Groups. These schedules may be extended to other call flow elements in the future. When combining different schedules, the Holiday will always take precedence. I.e. if the Holiday is applicable then the action associated with the Holiday will always be played. It is only possible to provide an Open or Closed response if the Holiday period is
Each Holiday Event Group is designed to cluster multiple, individual Holiday Events over a wide period, such that each Inclarity number need only reference a single Holiday Event Group to access this calendar of information.
Also note that each Holiday Event Group can be updated at any time, such that the updates are immediately applied to all of the Inclarity numbers that are currently referencing that group.
These new Holiday schedules can be managed by any reseller or customer using the SMT web portal. Management is a two-step process, such that the schedules can be managed independently of the telephone numbers they are applied to. Importantly, only a single set of Holiday Events needs to be defined per Customer, and can be used by any/all of the numbers owned by that Customer.
Holiday Event Groups are managed at Customer level
Hunt Groups, Receptionist groups and Standard Call Centre groups are managed at Site level
The sections in the guide below will walk you step-by-step through this process in more detail.