A Pre-Alerting Announcement is an audio message that are played to someone calling into a Hunt Group before the call is presented to the members of the Hunt Group.
This feature allows businesses to provide key information to a caller before the call is put through. Common use cases include providing notice that calls are recorded, advising on hours of business, or announcing sales promotions.
The Pre-Alerting Announcement will only play after a Hunt Group is dialled if that Hunt Group is within its current Open Period, as defined in the System Management Tool (SMT) web portal. Outside of Open Periods when the business is closed, and during Holiday Periods, the Pre-Alerting Announcement will not play.
Below is a table of scenarios where the Pre-Alerting Announcement will be played.
Please see below guide for more details.